Global address list cached mode not updating

18 Oct

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Synchronizing your Outlook (cached) address book with the Global Address book may fix these discrepancies.

Before editing the registry, back up any valuable data.

They like to have cached mode because they like to have offline access to their mailbox.

Frequently users report recipients missing from the GAL.

Scenario:– Recipients are not hidden from Exchange Address Lists– Recipients do show up in the “All Users” Address List– Recipients do show up when Outlook’s not in Cached Mode– Recipients resolve in Outlook Web Access Some recipients may not be included in the Offline Address Book when it is generated, for a number of reasons.