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In outlook, click on the down arrow next to Send/receive. Note that if asked, you should select to download the entire address book and not just the changes.

This should resolve the issue with users not showing up in Outlook when in cached mode.

Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.

If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).

When you configure an Outlook 2013 account to use Cached Exchange Mode, Outlook 2013 works from a local copy of a user's Microsoft Exchange mailbox that is stored in an offline data file (file) on the user's computer, together with the Offline Address Book (OAB).

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Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.

Summary: Learn about the two Exchange connectivity modes that you can use for Outlook 2013 deployments—Cached Exchange Mode and Online Mode.

Audience: IT Professionals Decide which connectivity mode, Cached Exchange Mode or Online Mode, is appropriate for your environment.

(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.

When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.