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Complaints and grievances should also include the employee's desired result.Employee complaints regarding suspension without pay, demotion or disciplinary dismissal are processed pursuant to “Policies and Procedures for Discipline and Dismissal and Grievance of Employees”, in the University's Handbook of Operating Procedures: HOP 5-2420.The complaints of all employees including probationary and temporary employees and those hourly or per diem employees who work on an as-needed basis will be considered pursuant to the procedure provided below.No employee will be penalized, disciplined, or prejudiced against for exercising the right to make a complaint or for aiding another employee in the presentation of such complaint.7.2.1 The employee shall informally present the complaint to his or her supervisor or administrative equivalent for discussion, consideration, or resolution within five (5) working days from the date of the action that is the subject of the complaint.We are readily available to assist with grievances filed by investigating claims and seeking an appropriate resolution through our online system, Advocate.The grievance process can be found in the 2015-2016 Student Handbook, Page 12 or on the OSRR main website.If the supervisor is the subject of the complaint, the employee may address the complaint to the appropriate department head or administrative equivalent.7.2.2 If the complaint is not satisfactorily resolved by the supervisor or administrative equivalent within five (5) working days from the date of submittal or conversation, the employee may present the complaint in writing within an additional five (5) working days to the appropriate department head or administrative equivalent for consideration and action.

Complaints of unlawful discrimination on any basis, including allegations that the termination of a probationary or temporary employee or an hourly or per diem employee who works on an as-needed basis was for an unlawfully discriminatory reason shall be handled under procedures provided in Section VI - Equal Opportunity of this handbook.Allegations of illegal discrimination contained in complaints or grievances will be forwarded to the Office for Inclusion and Equity for processing under the University's Handbook of Operating Procedures. Alternative Dispute Resolution The University favors communication between supervisors and employees in order to resolve workplace concerns promptly.In an attempt to resolve employee disputes promptly, alternative dispute resolution efforts are initially required for the processing of employee grievances.The dispute resolution process is a participatory and creative process and is required prior to filing a formal grievance.This process increases satisfaction with the outcome, helps preserve an ongoing working relationship, and opens opportunities for future workplace success.